CONTACT
Say hello.
A real human reads every message. Most replies land within one working day, faster if it's a security or billing issue.
General questions
Anything about how Crew Studio works, whether it fits what you actually run, or what is coming next. Pick General in the form and it lands in the right inbox.
Billing and refunds
Invoices, plan changes, cancellations, and the 30-day refund. The refund itself is one click inside the product and needs no email, so write only if something did not go through.
Security disclosure
Found a vulnerability? Pick Security and include the steps to reproduce it. Disclosures jump the queue: they get answered before anything else in the inbox, weekends included.
Response time
A real human reads every message. Most replies land within one working day, sooner for security and billing. No bot in the loop, and no ticket number to quote back at us.